Product return policy
I really want you to be happy with your purchase, but if the item you received did not meet your expectations, you can return it in accordance with the procedure established by the laws on the exchange and return of goods.
1. Return terms and conditions
14-day deadline: You can return quality goods within 14 calendar days from the date of delivery of the goods.
Appearance of the product: The returned work must be in its original condition, undamaged and undamaged. The product must be returned in its original (or other safe) packaging that ensures safe transportation.
Shipping costs: The buyer pays for the return of the product.
2. Refund process
If the item is undamaged: After receiving the returned item and confirming that it is in perfect condition (undamaged), I will refund the money to your account within 14 calendar days.
If the item is damaged or defective: If the received item is damaged, defective or has lost its commercial appearance due to the fault of the buyer, the money will not be refunded. In such a case, the buyer will be informed about the damage to the item and the decision not to refund the money by e-mail within 5 business days of receiving the item.
3. Important Exceptions (Applies to Individual and Digital Works)
For individual orders: For works that have been made, painted or altered according to your specific instructions (e.g. personalized paintings).
For digital goods: Digital files (e.g. digital prints) that have been sent to the buyer via email or downloaded, as they are digital content provided with the user's consent.
4. What should I do to get a refund?
If you wish to return an item, please contact us by email before sending it back: karolina.galinauskaite@gmail.com and provide the order number and reason for return.
1. Return terms and conditions
14-day deadline: You can return quality goods within 14 calendar days from the date of delivery of the goods.
Appearance of the product: The returned work must be in its original condition, undamaged and undamaged. The product must be returned in its original (or other safe) packaging that ensures safe transportation.
Shipping costs: The buyer pays for the return of the product.
2. Refund process
If the item is undamaged: Once we receive the returned item and confirm that it is in perfect condition (undamaged), we will refund the money to your account within 14 calendar days.
If the item is damaged or defective: If the received item is damaged, defective or has lost its commercial appearance due to the fault of the buyer, the money will not be refunded. In such a case, the buyer will be informed about the damage to the item and the decision not to refund the money by e-mail within 5 business days of receiving the item.
3. Important Exceptions (Applies to Individual and Digital Works)
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions the customer will receive a refund; and much, much more.