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Delivery rules

Below you will find all the most important information about shipping physical works and delivering digital goods.

1. Delivery of Digital Prints

  • Instant delivery: Digital goods (files) do not have a physical shipping fee.

  • Delivery method: Immediately after successful payment, you will receive a link to download the file on your screen, and the link will also be sent to the email address you provided.

  • Note: If you don't receive the email within a few minutes, be sure to check your Spam or Promotions folders.

2. Timelines for preparing physical goods

  • Ready-made works: Existing (already created) works are packaged and shipped within 1-3 business days after payment is received.

  • Individual orders: If the work is made or painted according to a personal order, the time for its preparation and production is agreed individually, usually it takes 7-14 working days.

Delivery methods and prices in Lithuania

To ensure safe transportation of the artworks, we cooperate with reliable shipping services. At the time of order, I will contact you regarding the delivery method of the sold artwork :

  • LP EXPRESS / Omniva / DPD parcel machines: Delivery within 1-3 business days from dispatch. Shipping is free.

  • Courier home delivery (DPD / Venipak): Delivery within 1-2 business days from dispatch (convenient for larger paintings). Shipping is free.

4. International shipping

  • We ship physical works abroad by registered mail or international couriers.

  • Delivery time: within the EU – 5–10 working days, outside the EU – 10–21 working days.

  • Shipping is free.

  • Important: The buyer is responsible for any additional import or customs fees that may apply in their country.

5. Safe packaging and damage to shipments

  • All pieces are packaged with extreme care, using protective materials to prevent damage during transit.

  • What to do if the shipment was damaged? When you pick up the shipment from the courier or parcel machine, check the packaging. If you see obvious damage, take a photo of the package before opening it and contact me immediately (within 24 hours) by e-mail: karolina.galinauskaite@gmail.com so that we can resolve the issue.

6. Incorrect delivery details

The Buyer must provide the exact address, the name of the parcel machine and a valid phone number. If the shipment is returned to the Seller due to the Buyer providing incorrect data or not collecting the shipment within the specified time limit, the costs of re-sending shall be borne by the Buyer.

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